When your package arrives, we examine and photograph the contents. An acknowledgment estimating cost and time will be mailed or emailed. Your dial is then put right into work. Any special instructions such as changes in our standard antique finish or original patterns must be included in writing, inside your package.
A large well padded box will withstand jolts and gets better attention in shipping. Fragile items should be double boxed for added security. Extra pieces such as back plates, mechanisms should be removed before shipping.
A packing list of the dials enclosed as well as your name secured to the back of each dial is the best insurance. Packages are seldom lost, but outside identification can become difficult to read. If there is no identification on the inside, the contents will go to the dead letter office or salvage store. We insure everything we return for the replacement cost of the dial, unless otherwise instructed.
We mail completed work daily with a signature required card. Packages should never be left at the door. If no one is home, a notice will be left and the package returned to the Post Office to be held 30 days for pickup or redelivery. Total refinishing of a dial is usually completed in 4 to 8 weeks. Our backlog varies so if completion time is crucial to you, please get in touch before shipping.